Terms and Conditions

Last Updated:: 2025-11-20 08:44 PM

Effective Date: January 1, 2025

Last Updated: November 20, 2025


1. Acceptance of Terms

By creating an account or using ClientsPlug, you agree to these Terms & Conditions. If you do not agree, you must discontinue use immediately.

ClientsPlug provides WhatsApp-based CRM, automation, AI agents, chatbots, and bulk messaging tools through a subscription-based SaaS model.


2. SaaS License & Usage

ClientsPlug grants you a non-exclusive, non-transferable license to use the platform in accordance with these Terms.

You agree NOT to:

  1. Use ClientsPlug for spam or unsolicited messaging
  2. Engage in fraudulent activity
  3. Extract platform code or reverse engineer features
  4. Abuse WhatsApp Cloud API limits
  5. Share access to your account with unauthorized users

We mirror WhatsApp’s Acceptable Use Policy and enforce compliance.


3. WhatsApp Cloud API Requirement

To use ClientsPlug features, you must connect:

  1. A WhatsApp Cloud API number OR
  2. A compatible WhatsApp Business number via embedded signup

You acknowledge:

  1. All message delivery is subject to WhatsApp’s policies
  2. WhatsApp may impose rate limits or restrictions
  3. Violations may lead to API suspension

ClientsPlug is not liable for actions taken by Meta/WhatsApp.


4. User Responsibilities

You are responsible for:

  1. Your content and message templates
  2. Maintaining customer consent
  3. Ensuring messaging complies with regional laws (NDPC Act, GDPR, TCPA, etc.)
  4. Managing your WhatsApp Business Account health
  5. Safeguarding login credentials
  6. Maintaining updated billing information

You accept full responsibility for all customer interactions sent through your account.


5. Payments, Billing & Subscription

ClientsPlug uses subscription billing via:

  1. Stripe
  2. Paystack
  3. Mobile Money
  4. Other supported gateways

Billing Terms

  1. Subscriptions auto-renew unless cancelled
  2. Fees are non-refundable except where legally required
  3. Failed payments may result in account suspension
  4. Pricing may change with prior notice


6. Campaigns, Broadcasts & Messaging Compliance

You agree to:

  1. Obtain consent before messaging customers
  2. Use approved WhatsApp templates for marketing
  3. Avoid misleading or harmful content
  4. Follow WhatsApp Business API guidelines

ClientsPlug reserves the right to:

  1. Limit message volume
  2. Suspend accounts in violation
  3. Remove harmful templates or campaigns


7. AI Assistant, Chatbot & Knowledge Base Usage

You acknowledge that:

  1. AI responses may not be 100% accurate
  2. You are responsible for reviewing important information
  3. Uploaded knowledge files remain your property
  4. AI cannot be used to generate illegal or harmful content


8. Prohibited Activities

Strictly forbidden:

  1. Phishing or scamming
  2. Spamming or mass unsolicited messages
  3. Selling prohibited goods/services
  4. Abusing automation to bypass WhatsApp rules
  5. Harassment or harmful content

Violation may result in immediate termination without refund.


9. Intellectual Property

ClientsPlug retains ownership of:

  1. Platform code
  2. Branding
  3. UI/UX
  4. Documentation
  5. AI models and training layers

Users retain ownership of:

  1. Uploaded content
  2. Customer data
  3. Contacts and CRM information


10. Data Privacy & Protection

Your use of ClientsPlug is governed by our Privacy Policy.

We follow industry-standard practices similar to leading WhatsApp CRM providers.


11. Service Availability & Updates

ClientsPlug aims for 99% uptime but cannot guarantee uninterrupted service.

We reserve the right to:

  1. Update features
  2. Patch bugs
  3. Improve performance
  4. Change or discontinue non-core services

Without prior notice.


12. Limitation of Liability

ClientsPlug is not liable for:

  1. Message delivery delays caused by WhatsApp or network carriers
  2. Business losses due to misuse
  3. Suspensions caused by WhatsApp policy violations
  4. AI-generated errors

Maximum liability is limited to your paid subscription amount over the past 30 days.


13. Termination

We may terminate your account if:

  1. You violate WhatsApp policies
  2. Engage in harmful or illegal behavior
  3. Abuse platform features
  4. Fail to pay subscription fees

You may terminate anytime via your account dashboard.


14. Governing Law

These Terms are governed by:

  1. Ghanaian commercial and data protection laws (for Ghana-based customers)
  2. Nigerian commercial laws (for Nigeria-based customers)
  3. Other local regulations depending on your country

International users agree to comply with applicable regulations.


15. Contact Information

For legal or support inquiries:

Email: legal@clientsplug.com

Website: https://clientsplug.com

Support: support@clientsplug.com