Privacy Policy

Last Updated:: 2025-11-20 08:43 PM

Effective Date: January 1,2025

Last Updated: November 20,2025

1. Introduction

ClientsPlug (“we”, “our”, “us”) is an AI-powered WhatsApp CRM and automation platform designed for businesses across Africa and other international regions. We provide tools for WhatsApp messaging automation, AI agents, bulk broadcasting, chatbot flows, CRM management, and multi-agent support.

Your privacy is critically important to us. This Privacy Policy explains how we collect, use, process, store, and protect your information when you use our SaaS platform, website, and related services.


2. Information We Collect

We collect the following categories of data:


2.1 Personal Information

  1. Name
  2. Email address
  3. Phone number
  4. Business information
  5. Billing and payment details (Mobile Money, Paystack, Stripe, etc.)
  6. Account login details


2.2 WhatsApp Business Data

Through secure WhatsApp Cloud API connections:

  1. Contact names and numbers
  2. Incoming and outgoing chat messages
  3. Media files (images, documents, audio, video)
  4. Message templates
  5. WhatsApp phone number settings
  6. Webhook events

We never read your personal WhatsApp messages outside your connected business phone number.


2.3 Usage Data

  1. IP address
  2. Browser type
  3. Login timestamps
  4. Device identifiers
  5. Feature usage analytics
  6. Campaign metrics
  7. AI assistant logs (for accuracy improvement)


2.4 Uploaded Files

If you use the AI Knowledge Base:

  1. PDFs
  2. CSVs
  3. Docs
  4. Text files
  5. Used exclusively for AI response generation within your account.


3. How We Use Your Information

We use your data to:

  1. Provide and improve the ClientsPlug platform
  2. Facilitate WhatsApp Cloud API messaging
  3. Support AI assistant operations
  4. Power your chatbot flows and automation
  5. Process payments and subscriptions
  6. Diagnose technical issues
  7. Provide customer support
  8. Prevent fraud, abuse, and system misuse
  9. Generate analytics to improve product experience

We do not sell, rent, or trade your data to third parties.


4. Legal Basis for Processing (GDPR-Compatible)

We process your data under:

  1. Contractual necessity – to deliver SaaS features
  2. Legitimate interest – to enhance product usability
  3. Consent – for marketing communication
  4. Legal obligations – compliance with WhatsApp API standards


5. Data Sharing

We may share your information with:


5.1 Technology Providers

  1. Meta/WhatsApp Cloud API
  2. Cloud hosting providers
  3. AI model processors
  4. Payment processors (Stripe, Paystack, Mobile Money gateways)


5.2 Sub-Processors

Used to deliver specific services such as:

  1. Email delivery
  2. Notification services
  3. SMS alerts
  4. Error tracking tools

All sub-processors follow strict data protection agreements.

We never share your customer messages or contact lists with advertisers or external companies.


6. Data Storage & Security

We implement:

  1. Encryption in transit (HTTPS/TLS)
  2. Encryption at rest
  3. Multi-tenant database isolation
  4. Secure access control and user permissions
  5. Regular backups
  6. Strict API authentication tokens
  7. Rate limiting and abuse prevention

We follow security best practices similar to WATI, Respond.io, and SleekFlow.


7. Data Retention

We retain data only as long as necessary:

  1. Account data: retained until account deletion
  2. WhatsApp messages: stored per your retention settings
  3. AI training files: stored until removed by you
  4. Billing data: retained for legal and tax compliance

You may request data deletion at any time.


8. Your Rights

Depending on your region, you may:

  1. Request access to your data
  2. Request correction or deletion
  3. Export your data
  4. Withdraw consent
  5. Object to automated processing
  6. Request account closure

Send requests to: privacy@clientsplug.com


9. Children's Privacy

ClientsPlug does not target or knowingly collect information from children under 16.



10. International Data Transfers

Your data may be stored or processed in:

  1. Ghana
  2. Nigeria
  3. EU-based servers
  4. U.S. regions
  5. Other supported cloud locations

We ensure all transfers comply with international standards.


11. Changes to This Policy

We may update this policy at any time. Updates take effect immediately upon posting.


12. Contact Information

For privacy questions or concerns:

Email: privacy@clientsplug.com

Website: https://clientsplug.com